Privacy Policy
Last Updated: 03 Oct 2025
Research Chems Ltd (“we,” “us,” or “our”) operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”).
We are committed to protecting your privacy and handling your personal information in accordance with applicable UK data protection laws, including the UK GDPR and the Data Protection Act 2018.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit, use, or make purchases through our Services, or otherwise communicate with us. By accessing or using the Services, you acknowledge that you have read, understood, and agree to the collection and use of your information as described herein.
1. Information We Collect
We collect personal information that you voluntarily provide when using our Services or communicating with us. This may include:
Contact details: name, billing and shipping addresses, phone number, and email address
Financial information: payment card details and transaction data
Account information: username, password, preferences, and settings
Transaction data: products viewed, added to cart, purchased, returned, or cancelled
Communications: customer support inquiries and related correspondence
Device and usage data: IP address, browser type, device identifiers, and your interaction with our Services
2. How We Collect Information
We collect personal information through:
Direct interactions such as account creation, order placement, or customer communication
Automated technologies, including cookies and tracking tools
Third-party service providers engaged to support the operation of our Services
Business partners and other third parties, where permitted by law
3. How We Use Your Information
We use your personal information to:
Provide, maintain, and improve our Services, including order processing and customer support
Personalize your experience and tailor our products or offers
Communicate with you, including sending marketing and promotional content (where you have given consent)
Detect, prevent, and respond to fraud, abuse, or unlawful activity
Comply with legal obligations and enforce our terms and policies
You may opt out of marketing communications at any time by clicking “unsubscribe” in our emails. Please note that opting out will not affect transactional or service-related messages.
4. How We Share Your Information
We may share your personal data with:
Woocommerce and other trusted third-party service providers for payment processing, shipping, IT services, analytics, and marketing support
Business partners to deliver marketing or personalised advertisements (subject to your consent and opt-out rights)
Affiliates and corporate group entities
Legal authorities when required by law or to protect our legal rights and those of others
We do not sell your personal information.
5. International Data Transfers
Your information may be processed or stored outside the UK or European Economic Area (EEA). When we transfer personal data internationally, we ensure it is protected through appropriate safeguards, such as the European Commission’s Standard Contractual Clauses.
6. Security and Data Retention
We implement reasonable technical and organisational measures to protect your information against unauthorised access, loss, misuse, or alteration. However, no online transmission or storage method is completely secure.
We retain personal data only as long as necessary to:
Provide our Services,
Comply with legal obligations,
Resolve disputes, or
Enforce our agreements.
7. Your Rights
Under applicable data protection laws, you have the right to:
Access and receive a copy of your personal data
Request correction or deletion of your information
Object to or restrict processing of your data
Withdraw consent (where applicable)
Request data portability
Manage your communication preferences
To exercise these rights, please contact us using the details below. We may request verification of your identity before processing your request.
8. Children’s Privacy
Our Services are not intended for individuals under 18 years of age. We do not knowingly collect data from children. If you believe a minor has provided us with personal information, please contact us immediately to request deletion.
9. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of third-party websites. Please review their privacy policies separately before providing any personal data.
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised “Last Updated” date. Your continued use of our Services after any changes indicates acceptance of the updated terms.